Using the balanced scorecard as a performance management tool in higher education

On today’s paper Mark Anthony Camilleri presents a critical review of the relevant literature on managerialism and performance management in higher education. Afterwards, it features an inductive research that involved semi-structured interview sessions with academic members of staff. This contribution implies that HEI leaders can utilize the BSC’s comprehensive framework as a plausible, performance management tool to regularly evaluate whether their institution is delivering inclusive, student-centred, quality education; publishing high-impact research; engaging with internal and external stakeholders; and improving its financial results, among other positive outcomes.