Vangelis Tsiligiris and Christopher Hill develop a model that addresses and bridges the gap between quality management and student experience. The paper highlights the key elements of these approaches and constructs a model that provides a more comprehensive tool for accurately implementing and measuring quality in international higher education. The model, as a proposed conceptual framework, can be used by managers in Transnational Education (TNE), both at home and host institutions, to facilitate improvements in the TNE student experience while at the same time meet wider institutional objectives about educational quality.

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